This is the first in a series of guest posts by Howard Freeman – Founder and Principal of Zoey Creative Development, a charitable giving consultancy in NYC serving both organizations and also individual philanthropists. 

He is also the author of the upcoming book on online giving called, ‘Making A Difference 2.0’ (Skyhorse Publishing, May 2012) and can be reached at howard@zoeycreativedevelopment.com.

There is not a ministry which I’ve heard or read about that doesn’t need to raise more money, or raise more money this year than last year.  If you’re in the group that still needs to raise money, here are tips to find more, raise more, and sustain more. 

A METAL DETECTOR WILL FIND THE NEEDLE IN THE HAYSTACK

Most ministries and even churches go to “the same pockets,” leaving these individuals and families worn out and even discouraged, especially if they hear from the leaders only around the end of the fiscal year or during campaigns. 

What most organizations fail to do, though, is look at steady givers deeper in their database or even to do research on them.

Considering “prospect research,” however, appalls a lot of Christian organizations.

But just as some churches should consider a press release, even though that seems counter to “what churches do,” organizations of all types should know what giving capacity their constituents have.

image: vichie81

At the last two organizations I worked for, we used a research tool that my firm now uses with our clients.  At my most recent organization, using this at the beginning of a campaign translated into more than $100,000 of unanticipated gifts in the first two months, making the tool cost less than $0.03 per dollar raised.  It became cheaper as more gifts came in.

If you don’t want to invest in using a research tool, consider these measures to find more gifts and more donors among older and younger constituents: (more…)

In the last post, I shared a useability testing secret everybody who has a website should know about.

The quick answer to the question of how much testing you should do is . . . “5 is the magic number.”

The inevitable question now is – how do you go about actually testing the 5 users you can easily round up in a flash?

There are a couple of options, but one of the services I know about and have used is www.openhallway.com — in short, it’s a site that lets you assign a task to a user, who then goes through your site and narrates what they are thinking and doing the entire time so that OpenHallway.com can record the screen, mouse movements and the users’ narration for later review.

(TryMyUI.com is another service that does similar kinds of screen-recording of user sessions with your site.)

OpenHallway.com was birthed from the same idea as what Jakob Nielsen is promoting:

A hallway usability test is where you grab the next person that passes by in the hallway and force them to try to use the code you just wrote. If you do this to five people, you will learn 95% of what there is to learn about usability problems in your code.

Basically, all you have to do is go out and recruit 5 people to test your website.  This should be a no brainer — get on Facebook, Twitter, Email, or literally, go down the hallway and ask the next 5 people you see.

The next part is the fun part. . . (more…)

Whenever an organization sets out to tinker with the website to improve it, or even go for the complete revamping of the site, it’s based on some feedback that the site isn’t doing what is intending to do.  This can be based on internal feedback, implicit or explicit comments from site visitors, a gut feeling that the site can communicate better, or the plain facts that your site conversion goals aren’t happening.

So what happens next?  Most often than not, a group of people go into meetings and set about reconfiguring the site structure, improve navigation, updating the aesthetics to reflect current Web 2.0 and beyond trends, and revising the content.   Hopefully they do it in a way that is strategic in nature or bring in someone that can help with that.

But whatever the process, when you finally flip the switch, only the actual usage by site visitors can tell you whether you succeeded or not.

Here’s the part where most groups drop the ball.  One of the most critical milestones in site development happens right here — not before when you’re whiteboarding the site and its contents.  This is where you need to do some usability testing.   Qualitative and quantitative research will guide you on what works and what doesn’t.

But because focus groups and user testing seems so sophisticated and enigmatic, most site owners don’t ever go through with the steps that can radically impact how your message is received by the visitors coming to your site.  The superficial pushback on this area seems to be in two immediate areas beyond the lack of comfort / knowledge for how to preceed:

(1) We don’t have money for that!  Testing dozens and dozens of people would cost more than we can afford.

(2) We don’t have the time for rounds of user testing.  That would delay our website project too much, or we have so much other stuff to do now that we’ve finished the website revamping.

But here’s the kicker, it doesn’t have to be expensive nor time-consuming to get the critical feedback you need to communicate better with your visitors.

And here is why 5 is the magic number in useability testing:

According to Jakob Neilson, the usability guru (seriously, you should check out his site, www.useit.com), the ideal scenario usually warrants 76 users for comprehensive quantitative testing that addresses the typical outliers that come through.  And a more manageable 15 users need to be tested in order to get at all the qualitative usability issues in the design of a site.

But in reality, the magic number is really 5.  That’s it.  FIVE people. . . (more…)

In my last post, I wrote about  WHY your church should be putting out a press release about the great things your church is doing out in the community.

Press releases are something most churches have no experience with. . . Partly because it’s a craft that’s engimatic and not very easy to understand.   And partly because of a conceptual allergy to practices that are embraced by the marketplace.  “The church has no business doing business,” some might say.

Since most churches don’t have people on staff that have really done much official PR before, the big question that arises usually is:

So just how/where do you send out a press release?

Well, I personally recommend that you try at least once with one of the Tier-1 press release syndication services.  I’ve used PR Newswire numerous times in the past, each time with very good results.

(1) Here’s an insider’s tip though:  If you’re a non-profit organization (501-3C, or listed in Guidestar), you qualify for non-profit discounts for PR Newswire press release distribution.  Yup, churches qualify for this discount too.

eReleases newswire service acts sort of like a reseller of PR Newswire and they have a product called CAUSEWIRE that offers the non-profit discount.

For example, I just picked-up a pre-paid credit for a press release for $179 (for a standard 500 word press release.  It costs $100 for each additional 100 word block of words in the release).  This goes out over the national wire service via PR Newswire as well as two industry specific lists.  In past jobs, I’ve had to pay extra for these industry lists (and that alone cost more than $179).

The only catch is that you have to schedule the release 3 days in advance of when you want it sent out.  If you need immediate release scheduling, you have to pay the regular rack rates, but even then, the standard pricing is cheaper than if you went to PR Newswire directly.

(2) Another option is Christian Newswire, which prices several sub-lists separately a la carte style from $65 (for 400 words, then 50% more for each group of 100 words over 400 words) and up each.  It’s much more affordable, but know that this is not an apples-to-apples comparison to using PR Newswire.

(3) I’ve also been considering using a service called PR Web.  They were originally a free press release web distribution service, that grew up, and then got bought out by a big company called Vocus.  Now they partner with BusinessWire, which is a competitor of PR Newswire.  Just as eReleases sends your press release over PR Newswire, PR Web sends your press release over Business Wire.  Does that make sense?

Anyway, PR Web offers various levels of service.  But the lesser priced ones aren’t really worth much since they are simply auto-syndicating/posting your release on a bunch of partner sites that take their feeds and push them live.  This might yield decent traffic results in the short term, but as Google continues to move toward weeding out all that duplicate content out there, content farms and similar strategies are going to loose their visibility in the search engine rankings.  PR Web  does have discount pricing if you commit to volume — one package I know of offers 2 releases a month for under $140 each.  That’s pretty affordable, and I’ve asked PR Web to let me test out the service under these packages to personally see what type of results they bring.  Stay tuned on if they respond.

I’ll add some details about what else you need to consider for a basic pr campaign in an upcoming post, but for the time being, these are the 3 biggie newswire service options that non-profits and ministries should consider.

Does your church work with any outside community groups on a service or outreach project?  That’s where I’d start with crafting the story to tell the world.

QUESTION: What is your resistance to sending out a press release about an upcoming event or program your church is planning?  Can you articulate it in a comment below?