We’re in the 11th hour before Christmas Eve services here at Liquid Church and our Church Online team is totally pumped about our first ever Christmas Virtual Choir that we’re pulling together.

What started as an interesting idea to allow our Church Online community to participate in our church-wide services, has become a great tool to talk about Christmas at church — and invite family and friends to one of the 6 services being held on Saturday at our campuses as well as 2 services for Church Online.

Since there is some novelty in a webcam- or “YouTube Christmas Choir” it has to potential to draw in some people that might be sitting on the fringes of the crowd.  I love that aspect of it.

So our video producer and media team has been rocking it all night since the deadline for submitting individual renditions of Silent Night over the web. . . And here’s a first peek at the Virtual Christmas Choir which will sing Silent Night:

Yes, we’ll have a traditional preached message and live worship band, etc that go along with a church service, but this one of the small ways we’re aiming to mix it up a bit… keeping the church experience fresh and inviting for those that walk in the door — some for the first time in a long time, others for the first time ever.

QUESTION: What is your church doing to mix it up this year at Christmas?

In the last post, I shared a useability testing secret everybody who has a website should know about.

The quick answer to the question of how much testing you should do is . . . “5 is the magic number.”

The inevitable question now is – how do you go about actually testing the 5 users you can easily round up in a flash?

There are a couple of options, but one of the services I know about and have used is www.openhallway.com — in short, it’s a site that lets you assign a task to a user, who then goes through your site and narrates what they are thinking and doing the entire time so that OpenHallway.com can record the screen, mouse movements and the users’ narration for later review.

(TryMyUI.com is another service that does similar kinds of screen-recording of user sessions with your site.)

OpenHallway.com was birthed from the same idea as what Jakob Nielsen is promoting:

A hallway usability test is where you grab the next person that passes by in the hallway and force them to try to use the code you just wrote. If you do this to five people, you will learn 95% of what there is to learn about usability problems in your code.

Basically, all you have to do is go out and recruit 5 people to test your website.  This should be a no brainer — get on Facebook, Twitter, Email, or literally, go down the hallway and ask the next 5 people you see.

The next part is the fun part. . . (more…)

Whenever an organization sets out to tinker with the website to improve it, or even go for the complete revamping of the site, it’s based on some feedback that the site isn’t doing what is intending to do.  This can be based on internal feedback, implicit or explicit comments from site visitors, a gut feeling that the site can communicate better, or the plain facts that your site conversion goals aren’t happening.

So what happens next?  Most often than not, a group of people go into meetings and set about reconfiguring the site structure, improve navigation, updating the aesthetics to reflect current Web 2.0 and beyond trends, and revising the content.   Hopefully they do it in a way that is strategic in nature or bring in someone that can help with that.

But whatever the process, when you finally flip the switch, only the actual usage by site visitors can tell you whether you succeeded or not.

Here’s the part where most groups drop the ball.  One of the most critical milestones in site development happens right here — not before when you’re whiteboarding the site and its contents.  This is where you need to do some usability testing.   Qualitative and quantitative research will guide you on what works and what doesn’t.

But because focus groups and user testing seems so sophisticated and enigmatic, most site owners don’t ever go through with the steps that can radically impact how your message is received by the visitors coming to your site.  The superficial pushback on this area seems to be in two immediate areas beyond the lack of comfort / knowledge for how to preceed:

(1) We don’t have money for that!  Testing dozens and dozens of people would cost more than we can afford.

(2) We don’t have the time for rounds of user testing.  That would delay our website project too much, or we have so much other stuff to do now that we’ve finished the website revamping.

But here’s the kicker, it doesn’t have to be expensive nor time-consuming to get the critical feedback you need to communicate better with your visitors.

And here is why 5 is the magic number in useability testing:

According to Jakob Neilson, the usability guru (seriously, you should check out his site, www.useit.com), the ideal scenario usually warrants 76 users for comprehensive quantitative testing that addresses the typical outliers that come through.  And a more manageable 15 users need to be tested in order to get at all the qualitative usability issues in the design of a site.

But in reality, the magic number is really 5.  That’s it.  FIVE people. . . (more…)

There is one marketing tactics that I believe most pastors think should be off-limits (or rather don’t ever think about) for getting the word out about the great stuff their ministry is doing.

What could that be?

It’s the basic press release.

But a press release will accomplish several things at once.  In addition, what you think might be newsworthy only on the local level might actually be interesting to national media outlets in telling the story of what’s on the pulse of the nation.  One press release we sent out recently got the attention of 175+ local news stations across the country.

Consider just a couple of the following benefits, and let me know what you think:

1) Press releases gets your news out on the web.  Everyone talks about search engine optimization and marketing, and press releases in a very efficient way to get your ministry and corresponding links to pages on your website sprinkled across the web in front of new audiences.  This benefit is for more than just the immediate timeframe, as the links will help drive incremental traffic over time as people find the older releases and click through to your site, even years after you have sent the press release out.

2) If you want your local and regional community to take notice and talk about your ministry, a press release alerts local papers and hyper-local news outlets like the Patch, and radio stations.  Without a press release, it would be almost impossible for them to proactively find your ministry efforts so that they can share with their audiences.

3) If you write your press release in a very targeted manner, you will be able to insert yourself into the conversation people are already having around the water cooler about what they find in various media outlets.  If you are able to be strategic in relating your news or activities to the current zeitgeist, you’ll find yourself become immediately relevant to new audiences in a fresh and interesting way.

By the way, did you notice something that’s common to all three points above?  How about the fact that one of the major benefits of sending out a press release as a part of your church marketing activities is that it gets your ministry in front of new audiences.

If you start with this objective in mind, you might find that a strategically planned press release distribution and follow-up plan might do your ministry some good in getting new people to cross that threshold.

Have you considered sending out a press release regarding your church?  If not, what questions do you have about press releases and your ministry?  Leave them in the comment section below and I’ll try to answer them in the next post on PR.

There’s an app for that.

We hear this about everything these days, right?

Websites are catching app fever too, as more specialized single-purpose websites are being created.

Faith life is not immune to this trend either. Let’s take prayer for example.

If you have ever journaled your prayer life, you already know how amazing it is to witness the journey you take — not to mention that you are able to see how many prayers are answered over time.

Well, those that are allergic to pen and paper in this digital Google age, can find some peace knowing that a new website is transferring the experience of prayer journaling online.

FRVNT.com is a website app for prayer lists.

And they are adding a social component (of course!) to it as well.

You can enter your own prayers — made them private or public.

And then you can also see other people’s public prayer requests and respond, letting them know you will be praying for them. A great feature is that if you raise your hand to pray for someone else, you’ll be notified if they come back and mark it “answered” — a great feedback look that helps encourage all of us to keep on praying!

FRVNT.com just came out of beta recently, so it will be interesting to see if new functionality will come online over the next few months ahead. Facbook integration or some other way to better integrate it into your daily habits online via other web properties might be nice.

But as-is, this is a neat site to explore and see if you can fit it into your daily praxis and faith walk.

Check out www.FRVNT.com and add your own prayer request or better yet, pray for someone else right now.

[HT: ChurchMag.com]

This weekend, I’m excited about being on the top floor of 7 World Trade Center.

It has a spectacular view in a totally green building — the first to go up amongst the WTC buildings.  When you are there, you can see up, out and down all around you when you are peering out the ceiling to floor windows.

But the view that I’m more excited about is regarding the discussions and activity that’s going to be going on at Redeemer‘s Entrepreneurship Initiative 2011 Forum conference — carving out a collaborative vision for what gospel entrepreneurship looks like on a practical basis.

It is always refreshing and at the same time challenging to hear  Tim Keller share his theological vantage point and then interact with others marketplace practitioners about how we are to go about faith and work integration.

I’ve been asked to help lead a session on social media for non-profits and for-profit organizations on Saturday — so glad that Guy Richards of Abiah will be my co-pilot so that we can both share case examples of social media in action.

I’m looking forward to reviewing with the group some of my own approaches to digital engagement across the web — including the Five C’s for Social Media Success framework I’ve been developing through my client work over the last couple of years.

If there’s enough interest, I’m willing to walk through the presentation again online via a webinar. Just drop a comment here if you’d be interested in hearing what I have to share.

QR codes are those 2D square black and white bar codes that are popping up in different places.  First they were used in manufacturing and UPS started using them for tracking of packages before they were embraced by the retail & marketing community.

Now you’ll find them on posters, brochures, and stickers. . . These days, they are popping up in printed materials of various church communications.  You probably have seen one — since over 50% of the population supposedly has seen or knows what a QR code is at this point.

The big question is are we at the tipping point yet for QR code adoption? Or is this just a passing fad?

Are the ones using QR codes right now trying to force geeky hipness into daily routines while there is still some notable friction in using them?

Well, according to a couple of recent studies, it isn’t so clear.  Here’s two specific data points that might make you think again about QR codes:

Less than 1/3 of people have actually scanned in a QR code.  28%.  Yup, that’s it.  That’s not a huge percentage of people.

And if you look at the actual usage patterns of people who do scan QR codes, the data is not in favor of this hip tech trend amongst communicators to use it.  After all the native cell phone camera applications don’t recognize QR codes yet.  You have to proactively download a QR code reader, launch it and then scan the code.  This can take a couple of minutes and in all that time, you have no idea what you’ll find once the QR code is decoded by your app.  Is it a promo code?  A website?  A call to action?  Just another big fat advertisement?

The other practical downside is that you have to remember — while QR codes are small, they are usually placed in what is typically considered valuable real estate on the actual marketing collateral piece.  Is it worth utilizing such precious space for something that most people who see it won’t actually use?

That said, it really depends on the audience whether or not it is useful.  In a way, the church community is one place where adoption could be successful if you are intentional about both promotion of QR codes as well as what is delivered to the audience once it is scanned.   Because the church assembles on a regular basis, and there’s recurring publications (like the bulletin!) that are published, QR codes do lend itself to this type of environment where once you expose and train people to use it once, the chances of long-term adoption are high.

Paul Steinbrueck over at OurChurch.com suggestions 10 different ways for ministries to integrate QR codes into their communications practices.  One of my favorites from the list is #3 – where you use QR codes to link to media offerings that delve deeper into the subject of the sermon, or offer sermon notes or recordings for on-demand playback.  The other one worth considering is integrating them into event invitations so that they are easily passed along and the landing page has details, maps, directions for the event you are promoting.

QUESTION: Have you EVER scanned a QR code?  When was the last time you actually spotted one?

One of the biggest concepts we’ve covered already is that social media is here to stay.  The Church cannot ignore this growing part of any given individual’s daily routine.  Your people are using social networks to manage and grow their relationships right now.

The question then becomes, how do you integrate social media technologies and frameworks into the social fabric of the church or ministry?  Is it too early to try and adapt or integrate the social web into how we do church?

The answer is a clear no, it’s not too early.  In fact, the time is ripe to seriously embrace social media into the relationship and communications flow of your community.  And there are a bunch of options available that are ministry specific so that you don’t have to cobble together your own solution if you don’t want to.

Here’s one example: the Table Project. It’s a non-profit ministry group that is producing a robust, customizable social networking platform specific to churches. Take a look at this overview that covers the philosophy/approach to TableProject:

This video above leaves you wanting for a peek at the actual nitty gritty of the TableProject experience for users, right?

Here’s just one example of how the TableProject is utilizing mainstream social web assets so that users don’t have to adopt another entirely new social networking platform.  Your community members already know how to use these features, they’re comfortable with them, and by taking this approach, TableProject aims squarely at the problem of  adoption and usage uptake for any new system.

One of the strengths of this entry into the social networking platforms for churches market is how it integrates 3rd party sites and content. For example, you’ll find fluid use of Facebook, Twitter, blog RSS feeds, and other web apps.

Here’s another video covering some of the basic features inside the platform:

It’s not open source, but it’s free (for now). It’s certainly an interesting platform to consider for most ministries.

The question to ask would be just how customizable is it — especially for larger 1000+ person communities that usually need more tailoring to their communities’ needs in managing groups, sub-groups, etc.

QUESTION: Are you encouraged or discouraged after seeing potential solutions like TableProject?

Last time, I shared a video of the digital nativity story.

It has garnered a lot of press around the world because of its timely and smart execution.

Kudos to the Portual-based team that produced it.

Now, others are jumping on the bandwagon after all the buzz that’s been going around (that’s the power of social media, right?).

I present to you this time . . . A Facebook Christmas story. . .

While there are critics who’s knee-jerk reactions will be to shout out how shallow and trendy these versions are — I wonder if you really quizzed people, especially younger ones, about the actual storyline — would they be able to tell the story better before they saw these videos or afterwards?

I would be willing to bet that since this video is so contextualized to the Facebook generation, a good portion of the group would be able to reconstruct the basics of the storyline in much better fashion than through the accumulated exposure to all the Christmas plays at church over the year as they were growing up.

Take a look for yourself at this video:

QUESTION: Does this video tell the story well enough?

Well, the other posts in this series touched upon how your ministry should view the social web as an extension of your social community and also seeing that social media is not just a passing fad at this point.

Today, I’ll share three factors of the social web that makes it compelling to use for church communications, especially for outreach into the communities around you.

At the foundation of today’s discussion is basically whether you want to remain nameless without any familiarity or trust. Do you want to be some anonymous entity stuck in a corner of your community or do you want to be a dynamic community participant that befriends people so you can invite them into relationships — with you and / or your ministry?

Here we go:

1) Better visibility – Managing your online presence across the social web gives you a position of infinitely better visibility to those that are in your community.  These days, the Googlopoly has invaded our life, not just our computers.  People don’t let their fingers to the walking anymore, they  travel the world of mouth.   In fact, with any serious effort, you’ll personally gain a lot more “friends” that can now know you exist than ever before.

2) Increased familiarity – This benefit does not require exteme lifestreaming, but it can be found from intentional utilization of the social media networks out there. If you are wiling to take on some simple proactive strategies, the social web allows you to converse with a much wider range of people about a much diverse range of topics than you probably would in your normal offline routine around town.  As people begin to regularly have a view into your daily activities (regular as well as those seat of the pants last minute activities), thoughts /reactions to various happenings around town, and your overall posture regarding both -  things that excite you and things that really really really matter to you, your local online social network becomes increasingly familiar with you, your personality / humor as well as your general willingness to engage.

3) Trust - This can only be achieved over time with authentic exchanges pointing the way to a God-honoring relationship built on trust. If you are consistent, outward facing, and responsive to people’s questions, needs, and just plain ol’ calls for social engagement, it is a start to quickly establishing trust with other individuals in your social networks. This last factor category cannot be overstated enough in terms of effects.

Visibility, Familiarity, and Trust. These are the ingredients of any evangelistic outreach efforts whether you are online or offline.

Do you see how utilizing the social web successfully is not that different?  You really should leave a comment below.